Thomas A. Stewart: Woo, Wow, and Win - Service Design, Strategy, and the Art of Customer Delight

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Autor: Thomas A. Stewart

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Kategoria: Sprzedaż i marketing
Kategoria: Obsługa klienta
Kategoria: Badanie rynku
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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Książki z kategorii Badanie rynku

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Punters: How Paddy Power Bet Billions and Changed Gambling Forever

PUNTERS: How Paddy Power Bet Billions and Changed Gambling Forever

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The 22 Immutable Laws of Branding: How to Build a Product or Service into a World-Class Brand

Focus: The Future of Your Company Depends on It

The Power of Business En Español: 7 Fundamental Keys to Unlocking the Potential of the Spanish-Language Hispanic Market

Influence: The Psychology of Persuasion

The Predictably Irrational CD: The Hidden Forces That Shape Our Decisions

Capitalism, Socialism, and Democracy

Fascinate: Unlocking the Secret Triggers of Influence, Persuasion, and Captivation

Women Want More: How to Capture Your Share of the World's Largest, Fastest-Growing Market

The Thank You Economy

The Upside of Irrationality: The Unexpected Benefits of Defying Logic

The Upside of Irrationality: The Unexpected Benefits of Defying Logic at Work and Home

Shiny Objects: Why We Spend Money We Don't Have in Search of Happiness We Can't Buy

Blind Spot: Why We Fail to See the Solution Right in Front of Us: How Finding a Solution to One of the World's Greatest Mysteries with the Verifier Method Changes the Way We Approach Success

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